TERMS OF SALE

 

1. Orders

  • Orders are binding upon confirmation.
  • If payment is not received within 7 days, the order will be canceled.
  • Tile and parquet samples can be requested; shipping costs are calculated based on weight.

2. Prices and Payment

  • Prices on the website are in euros, VAT included.
  • Immediate payment via: Bank Transfer, PayPal, Credit/Debit Cards, Stripe, or other agreed methods.
    • Bank Transfer:
      • BANK: INTESA SAN PAOLO – Cutrofiano Branch (LE)
      • IBAN: IT13D0306979624100000002093
      • ACCOUNT HOLDER: FORME ITALIA S.R.L.
      • S.S. per Aradeo km 1
  • Installment payments are available only via PayPal and Klarna.
  • Shipping costs displayed on the website are standard. For special or high-cost shipments, a personalized quote can be requested by contacting the Team.

3. Delivery

  • Goods available in local warehouse: processed within 72 working hours.
  • Goods not available in local warehouse: the material is shipped directly from the manufacturer to the customer, without passing through Forme Italia warehouses, to reduce the risk of breakage and delivery delays.
  • Delivery times: 7-10 working days for mainland Europe.
  • Unavailable goods: the customer will be contacted; refund or rescheduled delivery agreed.
  • Carriers and unloading:
    • Weight < 50 kg: Mail Boxes with standard couriers (SDA, BRT, GLS, TNT; DHL on request). No prior phone notification included.
    • Weight 55-990 kg per pallet: PALLETWAYS with curbside delivery using hydraulic tail lift. The carrier will contact the customer as soon as the goods arrive at the branch to schedule delivery day and time slot.
    • Pallets > 1100 kg or dimensions > 240 cm (length/width) or height > 270 cm: the recipient must provide a forklift for unloading.
  • Shipment tracking: can be requested free of charge and will be provided by the Team via:
  • Tracking is not included in the purchase receipt.
  • Any transport damage must be reported within 7 days (including holidays) with photos of the pallet and damaged boxes.
  • Remote or hard-to-reach areas require a fully customized quote.

4. Returns and Cancellation

  • Consumers can cancel their order within 14 calendar days (including holidays) from receipt of the goods.
  • Return shipping costs are at the customer’s expense, except for defective or broken products.
  • Products must be returned in their original packaging with all accessories and manuals.
  • Refund within 14 days from receipt of the returned goods using the same payment method.
  • Customized or perishable items are not refundable.

5. Warranty

  • All products are covered by the manufacturer’s warranty according to the conditions provided by the manufacturer.

6. Liability

  • Forme Italia s.r.l. is not responsible for delays due to force majeure (accidents, strikes, natural disasters, IT system failures, etc.).
  • It is not responsible for fraudulent use of cards or other payment methods by third parties.

7. Discounts, Custom Products and Quotes

  • Floors and Wall Coverings: discounts available only for orders exceeding 1 pallet.
  • Bathroom furniture and other product categories: discount based on quantity of items to order or quote or if the material is modified with finishes requested by the customer.
  • The website offers a wide range of products, but products from other brands can be requested; in this case, the Team will provide a personalized quote and estimated delivery times.
  • Product inquiries are handled by the specialized Team within 24-48 working hours, with non-binding quotes.
  • Payment rules for personalized quotes:
    • Deposit and balance arrangements are agreed directly with the Team to determine the best options.
    • All final conditions are defined together with the Team at the time of the personalized quote.